Wish List. Order History. Sign Out. Shopping Cart. Suggested keywords menu. Customer Service Customer Service. Create an Account. Gift Cards. Customer Service Orders What does my order status mean? How do I track my order? How can I update my order? Do you charge Sales Tax? Can I order firearms online? Returns How do I return my order? Customer service can range from assisting customers with purchases to solving their problems online.
Customer service professionals are responsible for making sure customers have a good experience and fulfilling their needs. Because this is a skill set that employers value, developing your customer service skills can help you to advance in your career. Try these nine ways to become an excellent customer service professional:.
The most important rule in providing excellent customer service is to be friendly. Try to greet customers with a smile and always be courteous and respectful. It is important to always remain kind and empathetic to your customer, even through stressful or contentious situations when customers appear disappointed or angry.
Another factor in good customer service involves the timeliness of your responses. Customers appreciate a speedy response to their inquiries, especially when they have a request that is time-sensitive. For good customer service, try to return all phone calls and emails within 24 hours. Let customers know how long it will take you to assist them. In order to offer your customers excellent service, you should know every aspect of the product or service you are selling. Ideally, you will be able to discuss its features and uses, show your customers the advantages they get from using your product or service and troubleshoot anything that is not working correctly.
Listening is one of the simplest ways to provide excellent customer service. Sometimes customers just need to be heard, so be sure to actively listen to what they have to say. They might have a valid point that you can use to make your product or service even better. By listening attentively, you can understand exactly what your customer needs from you.
Customers often remember sincere gratitude, and it reminds them why they hired your company or shopped at your store. Saying thank you after every transaction is an easy way to provide excellent customer service.
Examples of where to find your product name. Sample product label. Find your serial number on a Samsung printer. Look for the bar code stickers on your printer.
The serial number on a Samsung printer can be used wherever an HP Serial number is requested. Try a keyboard command. The product information label contains your serial number and product number.
You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command. Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command.
Need help? Locate the product label. Strengthen your customer service skills. Empathy, patience and consistency. Some customers will be irate. Others will be full of questions. And others will just be chatty. You must know how to handle all of them and provide the same level of service every time.
Every customer is different, and some may even seem to change week-to-week. This also includes a willingness to learn— providing good customer service is a continuous learning process.
Clear communication. Ensure you convey to customers exactly what you mean. Use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied.
Work ethic. Customers appreciate a rep who will see their problem through to its resolution. At the same time, you must have good time management skills and not spend too much time handling one customer while others are waiting. Stay focused on your goals to achieve the right balance. Ultimately your customers rely on you for their knowledge of your product. Stay informed enough to respond to most inquiries and know where to turn if the questions become too detailed or technical for you to answer.
Customers will appreciate the honesty and your efforts to find the right answer. Thick skin. Look at every touchpoint. Improve your customer interactions. Ask reps to try to identify a common ground—like shared interests—with the people they help. Having this point of understanding makes conflict easier to overcome by humanizing the relationship, and it endears customers to your rep and ultimately your company.Customer Service. You will find all your Customer Care FAQ’s here: Customer Care FAQ. For subscriptions and product questions, change of address, payments.